Colwood Hosting

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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first thing you should do is press the Help button, which is visible on each page. A context menu will show up. It offers thorough information about all the operations that you can perform on the given page. Each pop-up menu shows up on the very same page so that you can quickly return to your work.

Video Tutorials

We have an extensive array of tutorial video clips demonstrating how to work with our web hosting Control Panel. They're created for those of you who want to see how things are getting done instead of just reading articles. Thus, everyone can quickly find their way around our hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't find the answer you need, take a gaze at our comprehensive FAQ section, which comprises questions asked by actual users and offers real solutions. We periodically "revamp" our Frequently Asked Questions section with new Q&A's in an attempt to encompass all the new additions and innovations related to our system.

Ticketing System

If you still can't discover the solution you need in the FAQ section either, you can contact our excellent team of customer service technicians available 24-7 and eager to assist you with any question. Each support ticket you submit will be responded to in less than one hour (the average response time is approximately twenty minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 54711

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com